For DMCs
Manage every travel agent request in one place
DMC request management software collects incoming travel agent enquiries as structured briefs rather than free-text emails, so a DMC can see which requests are complete, which are worth prioritising, and what each one requires before quoting. Orelea gives DMCs one queue of structured requests with the details needed to price a trip already captured.
Most requests arrive incomplete
A typical enquiry says: "Client wants 8 nights in Morocco in April, mid-luxury, family of four - can you quote?" Missing are the arrival point, the children’s ages, the room configuration, whether internal flights are in scope, what the budget band actually is, and when a decision is expected.
So the first thing that happens is not quoting. It is two or three rounds of clarification, each one a day of latency, and the advisor is meanwhile waiting on two other DMCs who are equally in the dark.
Structure the intake, and the delay disappears
When a request arrives with the pricing-relevant fields already answered, the first response can be the proposal rather than a question. That is almost the whole of what "responding faster" means in practice - not typing quicker, but not having to ask.
Requests land in one queue with the brief attached, so nothing depends on whoever happened to receive the email being at their desk.
- One queue for every incoming advisor request
- The details needed to price a trip captured before the request is sent
- Clear ownership, so requests are not silently sitting in an individual inbox
- Revisions arrive against the original request rather than as a new thread
Decide what to quote, not just what arrived
Not every request deserves the same effort. A well-specified request from an advisor who has booked with you before is worth more than an unqualified enquiry with no dates, and treating them identically is how DMC sales teams end up quoting hardest for the work least likely to convert.
Seeing requests side by side - with their brief, their origin and their history - makes triage a decision rather than a matter of which email is nearest the top.
Step by step
- 1
Receive the request as a structured brief
The advisor completes a structured trip request - dates, party composition, service level, scope, budget band and decision timeline - before it reaches you.
- 2
Triage against effort and fit
Review incoming requests together and decide which to quote in full, which to answer with an indicative range, and which to decline quickly so the advisor can move on.
- 3
Build the proposal against the brief
Price against fixed variables rather than assumptions, so the proposal answers what was asked and can be compared fairly with other DMCs.
- 4
Handle revisions in the same thread
Return revisions as versions of the original proposal so the advisor can see what changed, instead of receiving a second document that has to be diffed by hand.
Frequently asked questions
What software should a DMC use to manage travel agent requests?
A DMC should use software that captures enquiries as structured briefs, keeps them in one shared queue rather than individual inboxes, and links proposals and revisions back to the original request. Orelea provides this for DMCs working with travel advisors, so requests arrive complete enough to quote.
Is there software that helps DMCs respond to travel agent RFPs faster?
Yes. The largest source of delay is incomplete briefs, so the effective fix is structured intake: when dates, party composition, scope and budget band are captured before the request is sent, the first reply can be a proposal instead of a clarifying question.
How can a DMC manage multiple travel agency requests at the same time?
Keep all incoming requests in one queue with the brief attached and clear ownership per request. This makes it possible to triage by fit and effort rather than by arrival order, and prevents requests from being lost in an individual’s inbox.
How can a DMC decide which travel agency requests are worth prioritising?
Weigh how completely the request is specified, whether the dates and budget are realistic for the destination, and the advisor’s history with you. A complete brief from a repeat advisor is worth quoting in depth; an unqualified enquiry is better answered with an indicative range.
How can a DMC reduce the time it takes to prepare travel proposals?
Remove the clarification rounds by structuring intake, reuse proven itinerary components rather than rebuilding each proposal from scratch, and handle revisions as versions of the existing proposal instead of new documents.